Should there be any discrepancy of product(s) delivered, customers can contact us via whatsapp (+6010 206 1697) OR e-mail (info@meds2u.com.my) within 1 day of receiving the goods. Our customer service will advise on the solution(s) accordingly.
Please allow up to 7 working days for your inquiry to be processed.
Customers will be required to present all possible proofs for claiming a return/refund.
Returns will only be accepted if the products delivered are damaged, incorrect or an error made on our end.
Due to the perishable nature of our products, we reserve the right to refuse returns if we are not informed of your intention to return prior.
Any refunds will be processed within 30 working days from the agreed/confirmation date.
Please note that some types of refund(s) may take longer than the other due to the payment gateway system used to make the initial payment.
